How To Troubleshoot Voicemail To Email Notification Issues?

One of the challenges our support team faces each day here at RingCentral is helping customers troubleshoot Voicemail to Email notification issues.  Specifically, many times a customer will set up Voicemail to Email, and then go several days without issue. Then one day, for seemingly no reason at all, the email notification for new voice messages does not arrive as it should. You try checking on the Activity Center or using Outlook Web Access (OWA) to see if you can see any new messages that were recorded after the time you noticed the issue.

Or perhaps you call into your voicemailbox via normal telephone number (not your mobile phone) and listen to your voicemails to make sure they are not playing into your voicemail inbox.  Unfortunately in both cases you will find no evidence of new voice messages having been received since the last time your phone received a Voicemail to Email notification.

Voicemail to email notification is a very convenient feature that most third party email services provide. It quickens your response times and makes sending emails a lot more convenient because you don’t have to type out everything you want to say, just say it out in a voicemail.

In this article, we’re going to look at how you can troubleshoot voicemail to email notification issues. We’re going to look at the service You Mail and how we can troubleshoot issues related to voicemail in the application.

Troubleshooting You Mail

The first service we’re going to look at is You Mail. There are plenty of reasons why you might not be receiving any voicemail email alerts.  Here are the troubleshooting steps you can follow in You Mail.

Step 1

First of all, you should double-check whether your email alerts are turned on and set properly in the Email Alerts Settings. Refer to the image below for a visual guide.

Step 2

In the Alerts tab, make sure that the option “When someone leaves me a voicemail” is turned on under the “When should email alerts be sent to you?”. Refer to the image below for further guidance.

Step 3

If the option is already enabled and you’re still not receiving notifications, then your email provider might be the culprit. They might be flagging emails with voicemail attachments as spam. You can check your spam folder to verify this.

Step 4

If the voicemails aren’t found in the spam folder then it might be because of your private email domain, if you have one. You can inquire about this problem with your email service provider and see if they’re rejecting voicemails from You Mail’s domain.

If they are, make sure to add voicemail@youmail.com to your white list so that it won’t get blocked by your email service provider.

My Voicemails Are Not Showing Up in the Android App – You Mail

You Mail also has an Android App that can help you organize your voicemails. Users have experienced that their voicemails aren’t coming through. This can be caused by various reasons; most likely due to factors outside the You Mail App. Your WiFi or data connection, device OS, or even third-party applications can cause conflicts when sending or receiving your voicemails.

In this section, we’re going to look at how you can troubleshoot voicemail problems in your You Mail Android App.

The first thing you need to do when troubleshooting apps on your Android phone is to do some routine checks. This will “refresh” your phone and help it clear out any issues you may have. Follow the directions below to do so. Follow the directions below to do so.

1. Go to your Android phone’s Settings. Inside, navigate to Apps/Applications then to You Mail. In this menu, tap on Clear Cache + Force Stop.
2. Next, you’re going to want to double-check your connection security settings in the You Mail app itself. To do this, open the You Mail app. Tap on the three lines located at the top left corner of your screen. This will open the Menu, go to More and then Advanced Settings then Connection Security, and tap Always.
3. You’ll also want to check your push notification settings and see if it’s the culprit. Tap the three lines at the top left corner, and then go to Menu, then Settings, Messages, Push Updates, and make sure it is checked.
4. Finally, you can refresh the You Mail app by going to the top right corner of your screen and tapping the Refresh button.

Summary: How to Troubleshoot Voicemail to Email Notification Issues?

• Voicemail to Email Notification issues are getting more and more common on OnSIP.
• Your Voicemail to Email Notification may not be working because there is an issue with your mailbox.
• You will know that there is an issue if you cannot retrieve your messages from that mailbox as well as not receiving notifications from it.
•  Also, if you have multiple mailboxes, you may be receiving notifications for one and not the other.
• The issue is most likely related to a contact you have in a phone (be it cell or desk) that has old information cached on it.
• One of the contacts may have an old email address of someone who no longer works at the company or has changed their email address.
• The cached information could also include bad credentials for the email account that needs to receive the voicemail notifications. For example, one of our users had his password saved incorrectly on his cell phone which was preventing him from seeing the emails.
• Because OnSIP doesn't always pass the error back to us, it can make it harder to figure out why you are not receiving these emails or why some emails are going to one account and not.

Conclusion

Not being notified of incoming voicemails can be quite frustrating. No one wants to miss out on important voicemails from your job, business, or family. We hope that this article has helped you fix your voicemail problems in You Mail.